What is our Service Guarantee?
The Mac-nels EIFC Service Guarantee , is a commitment to you – our customer, to handle your export bookings with the level of professionalism, accuracy and timeliness that today’s competitive environment demands.
Why do we offer our Service Guarantee?
We offer our Mac-nels EIFC Service Guarantee to demonstrate to customers our confidence in providing timely documentation and transhipments in Singapore or Korea. (Where Applicable) For you our customer, the Mac-nels EIFC Service Guarantee offers unparalleded levels of service confidence ensuring you receive the best customer service for you and your client.
How to take advantage of the EIFC Service Guarantee?
Simply contact one of our Customer Service Representatives and book an appointment for your local Mac-nels EIFC representative to sign & date your original copy of the EIFC Service Guarantee.
IF WE DO NOT MEET THE BELOW SERVICE STANDARDS – YOUR FREIGHT IS FREE!!
| SERVICE | TIME LIMIT |
| LCL Booking Confirmation | Within 15 minutes in Working hours EST (8.30AM – 5PM) |
| CFS Export Depot Dimensions | Within 24 Hours from Cargo Delivery |
| Export Bill of Lading | Within 24 Hours BEFORE Vessel Departure |
| Transhipment Departure & Transhipment Report | Within 7 Days from Cargo Availability in Transhipment Port |